How do I get my website onto the internet?
First you will need a hosting account to host your web files. To upload your websites files into your web space to make them available on the web FTP is recommended (file...

What is a domain alias?
Helm & cPanel supports the addition of domain aliases. A domain alias is the full domain name that will alias the main hosted domain for an account.  When...

How can ftp from frontpage or ftp tool?
1. Make sure windows firewall is off on your pc. 2. Make sure antivirus firewall is off on your pc. 3. Make sure your network allows you to ftp as most office/school...

How I can view my site even though my domain's name servers haven't propagated yet?
Unix Hosting Plans: Yes,  you can go to http://youriphere/~yourusernamehere/ Your IP is located in your welcome email. Please also don't forget the ~ or the...

Why I cannot see the files that I have uploaded?
For Windows Hosting: Make sure you are uploading to the right web directory, which is inside the WWWROOT folder. If you're sure you're uploading to the right...

How can I check my usage?
Subscribers can check their usage either on the iBurst dashboard supplied, or they can logon to www.iburst.co.za to view the usage monitor. Please use your iBurst...

How many concurrent users can share each ADSL dialup connection?
Yes, it's 4 concurrent sessions - however, this *can* include orphaned sessions as well (ie. sessions that were opened but were never closed by Telkom - something that...

Can you recommend any FTP softwares?
Here is the link to the FTP Software we use: http://www.ftpvoyager.com/ftpvsetup1.exe or you can use this link as well if above link doesn’t work...

Can I check my mail through Outlook and Outlook Express?
Yes. You can check your mail through all major mail-clients including Outlook, Outlook Express, and Eudora. You can check the instructions here:...

When will my domain start working?
Please keep the following in mind for DNS Changes: 1. Co.za domain transfer takes minimum 24 hours if the current registrant has accepted our domain transfer ticket...

Are iBurst packages hard cap or soft cap?
Play packages are hard capped -  cut-off once cap is reached. Pro packages are soft capped -  throttled to 64k once cap is reached.

How can I become a Reseller?
Becoming a reseller is simple. Just select a reseller package and submit your order on our website. You will receive your account details in fews hours once order is received.

Can I host multiple domains/websites on my hosting accounts?
If you want to host multiple domains/website you'll need to get a reseller account. Please view our reseller plans here:...

What are the differences between Multi Domain Reseller and Pay As You Go reseller packages?
The difference between the 2 is quite simple. In Multi domain you get HELM RESELLER CONTROL PANEL and you can design your own Hosting Plans for you clients. You can add...

I edited a hosting package in WHM but why aren't my sites showing up with the new stats?
Editing a hosting package does not edit the sites that are already on the package. So to get your sites on the newly edited package, you need to upgrade them to the same...

How do I get my website onto the internet?

I have paid but my payment does not reflect in the Client Portal still?

I need my payment invoices how do I get them?

Can I host multiple domains/websites on my hosting accounts?

I edited a hosting package in WHM but why aren't my sites showing up with the new stats?

Are iBurst packages hard cap or soft cap?

Can I downgrade month 2 month contract at any time?

Do I get free modem if I sign 24 month contract?

How does billing work if I activate my iBurst in the middle of the month?

How can I check my usage?

What is the cap on Play Special packages?

Can I get a free modem if I upgrade later?

What operating systems and hard does iBurst modem work on?

Do you provide IS ADSL or SAIX ADSL?

If I sign up in the middle of the month do I still pay full fee?